INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

The product pictures aim to show the best realisation of the designs. There maybe some variation in colour due to monitor settings.

Where can I view my sales receipt?

All account details and order receipts can be found under the Account Section of the website.

How can I return an item?

Please contact us on info@creativesilhouettes.co.uk to arrange a return. Please note custom designs are exempt from our Returns policy.

Will you restock items indicated as “out of stock?”

Most items are made to order so will be restocked regularly, if there is something showing out of stock please email us on info@creativesilhouettes.co.uk and we can assist on a lead time.

Where can I ship my order?

Standard carriage within the UK through the order pages, for delivery to the EU, USA and the rest of the world please contact us direct on info@creativesilhouettes.co.uk and we can provide a quote for shipping.

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